Terms & Conditions
Please read these Terms & Conditions carefully before booking a tour with Exfloresia.
1. Introduction
By booking a tour with Exfloresia, you agree to the terms and conditions outlined below. These policies ensure a smooth and safe travel experience for all guests and help us coordinate logistics with our team, boat operators, and local partners across Flores and Komodo National Park.
2. Booking & Payment Policy
2.1 Deposit Requirement
A 30–50% deposit is required at the time of booking.
This deposit is essential to secure:
- Boats / liveaboards
- Hotels & accommodations
- National Park permits
- Guides & transportation
Reservations are only confirmed once the deposit has been received.
2.2 Final Payment
The remaining balance must be paid:
- No later than 1–7 days before departure, depending on the package type
- Or in cash/transfer upon arrival, if previously agreed by both parties
The payment deadline will be clearly stated in your booking invoice.
2.3 Accepted Payment Methods
We accept:
- Bank Transfer (Local & International)
- Credit Card
- International Payment Platforms (availability depends on tour type)
Transaction fees from banks or payment platforms may apply.
3. Meeting Point & Service
3.1 Meeting Service in Labuan Bajo
Exfloresia provides complimentary meeting service in Labuan Bajo, including:
- Airport pickup
- Hotel-to-harbor transfers
- Assistance at the harbor before boarding
Guests must provide accurate arrival details (flight number, hotel name, etc.) at least 24 hours before the tour.
4. Cancellation Policy
4.1 Cancellation by the Guest
Cancellations must be made in writing (email or WhatsApp).
Cancellation fees may apply:
- More than 30 days before tour: Deposit refundable minus admin fees
- 15–30 days before tour: 50% of total package fee charged
- 8–14 days before tour: 75% of total package fee charged
- 7 days or less: 100% of total package fee charged (non-refundable)
Liveaboards and hotels may have separate policies, which will be shared during booking.
4.2 Cancellation by Exfloresia
Tours may be cancelled due to:
- Unsafe sea/weather conditions
- Government regulations or park closures
- Mechanical issues with boats
In such cases, Exfloresia will offer:
- A full refund of unused services,
- Another option, an alternative date or itinerary
We are not responsible for flight changes, delays, or other external costs.
4.3 Postpone Due to Extraordinary Case
If you want to request a postponement, please contact and discuss with Exfloresia first.
5. Travel Requirements
5.1 Guest Responsibility
Travelers are responsible for ensuring they are in good health and physically fit for trekking, snorkeling, and boat travel.
You must also ensure:
- Passport validity
- Proper travel insurance
- Compliance with local customs and regulations
5.2 National Park Fees
Komodo National Park fees are subject to government change at any time. Some tours do not include these fees. This will be clarified during booking.
6. Itinerary Changes
6.1 Sea & Weather Conditions
Boat-based itineraries may shift due to waves, tides, or weather.
Safety is our top priority — guides and captains may adjust routes for safety reasons.
6.2 Cultural or Seasonal Adjustments
Village visits (e.g., Wae Rebo, Bena, Kelimutu) may shift due to ceremonies or local customs.
We will always aim to provide an equivalent or improved experience.
7. Health & Safety
7.1 Safety Equipment
All boats used by Exfloresia include:
- Life jackets
- First-aid kits
- Radio/communication systems
7.2 Liability
Exfloresia is not liable for:
- Loss of personal items
- Injuries sustained due to guest’s negligence
- Natural events or conditions outside our control
Guests are encouraged to secure personal travel insurance.
8. Children & Group Policy
- Children must be supervised at all times, especially during boat tours and Komodo dragon encounters.
- Group tours can be customized to suit fitness levels and trip preferences.
9. Photo & Media Usage
Guests may be photographed during tours for documentation or promotional use.
If you prefer not to appear in photos, please inform our team in advance.
10. Contact Information
For assistance, bookings, or clarifications, you may reach us via:
- Contact page on our website
Our team will respond as soon as possible.